SAKOON FURNITURE

Refund and Returns Policy

ANY QUESTIONS, CONTACT US..

Overview

At Sakoon Furniture Ltd, we strive to provide quality furniture and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.       Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act (CGA).

CHANGE OF MIND

Please choose carefully, as we do not provide refunds, returns, or exchanges for change of mind purchases                                                                                                                                                               This includes situations where:

  • The furniture does not fit into your house, room, doorway, hallway, staircase, elevator, or desired space.
  • You selected the wrong size, colour, fabric, or style.
  • You no longer want the item after purchase.
  • You found the product cheaper elsewhere.

Customers are responsible for checking all measurements and accessways before purchasing

NZ MADE CUSTOM ORDERS

All NZ-made, custom-made, made-to-order, or specially ordered products are strictly

Non-refundable – Non-returnable – Non-exchangeable

Once production has commenced or the order has been confirmed, cancellations are not permitted

STANDARD FURNITURE ORDERS

For eligible standard stock furniture items approved for return at Sakoon Furniture Ltd’s discretion:

  • A minimum 20% restocking fee will apply.
  • Items must be unused, undamaged, and in original condition.
  • Original proof of purchase is required.
  • Return requests must be made within 3 days of delivery or collection.

Sakoon Furniture Ltd reserves the right to refuse returns that do not meet these conditions.

DELIVERY CHARGES

Delivery and assembly charges are non-refundable under all circumstances, including:

  • Change of mind
  • Failed delivery due to access issues
  • Incorrect measurements provided by the customer
  • Customer unavailable at delivery time
  • Incase of exchange(if agreed by store ) full delivery will be charged.

Additional delivery charges may apply for redelivery attempts.

DAMAGED OR FAULTY PRODUCTS

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your invoice or proof of purchase
  • Photos of the issue
  • A description of the problem

Under the Consumer Guarantees Act (CGA), customers may be entitled to a repair, replacement, or refund where goods are faulty, unsafe, or not of acceptable quality.

We will assess the issue and provide an appropriate remedy in accordance with New Zealand consumer law.

INSPECTION ON DELIVERY.

Customers must inspect all goods upon delivery or pickup.

Any visible damage, missing items, or issues must be reported immediately or within 48 hours of receiving the goods.

CANCELLATIONS ON ORDERS.

Orders cancelled before dispatch may incur administration or restocking fees. Special orders, custom orders, and NZ-made products cannot be cancelled once confirmed.